Customer Testimonials

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Read at DealerRater

We had an appointment to drop a truck to repair a GM recall. We dropped the truck off at 8. We said if you have time change the oil and rotate the tires. At 1pm we called to see if the truck was ready. Could not get an answer in service the lovey girl in reception went back and told us they were all on lunch. At 3 called back and was told the truck was close to needing brakes and the brake booster needs to be changed. And they didn't have time to do any of it today. It went ... Read More

Full review text opened.

DealerRater - Dec 13, 2024

We had an appointment to drop a truck to repair a GM recall. We dropped the truck off at 8. We said if you have time change the oil and rotate the tires. At 1pm we called to see if the truck was ready. Could not get an answer in service the lovey girl in reception went back and told us they were all on lunch. At 3 called back and was told the truck was close to needing brakes and the brake booster needs to be changed. And they didn't have time to do any of it today. It went in to get the brake booster replaced that was the recall. The truck had to stay there another day. When we picked it up, they charged to rotate the tires which never happened. They did take that charge off after we said they didn't do it. This is a work truck, and we had an appointment we thought. But we were told because it was a drop off there was no appointment. Just very disappointed and this is not the first time at this dealer ship.

Read at DealerRater

At Taylor AutoMall you can be certain to obtain a continuous High Quality Service at all levels of the Company.

The person that I dealt with explained everything in detail and my wife and I left the dealership with all our questions answered. But the sales person seemed to now that I would have more questions and he impressed on us that any difficulty or question we would have, just call him and set up an appointment to show us the how to that we would ask. He knew the product extremely well and what had to be done to make all the connections that would work for us.

Read at DealerRater

After spending +$500 in labor to have my break pads and rotors replaced, and driving my family around for several weeks, I come to realize they forgot the bolts on one of the calipers. Complete incompetence! Not even an apology! Horrible customer service, and even worse "certified" repair service. I will never return, and I urge everyone else to think twice before trusting them with their vehicle. Your safety deserves better!

Read at DealerRater

Fantastic service experience! Easy and very quick getting my vehicle back to me and fixed

Read at DealerRater

Worst experience I have ever had with a Chevrolet dealership. I am from the maritimes and working (tourist) here in Kingston area. I am driving a 2024 SUV. Never realized how incompetent people can be. These types of people would not be able to keep a job on PEI. Spent all day telling me what they could not do for me…not what they could do to fix my problem. Took my vehicle else where, so pleased with the service I received. Thanks!

Read at DealerRater

I had a fantastic experience at Taylor Auto Mall. I live over two hours away and they made it very easy to make a deal. Mike Haslam made sure everything went flawless, and took care of me very well. I will say you can 100% deal with confidence here. Love my new to me Centennial Silverado!

I recently leased a 24 Silverado from Ryan and I couldn’t be more happy. Great truck so far and the customer service we have received is second to none! They accommodated us every way they possibly could and ensured I had my truck the day I needed it even though it was last minute. Will definitely be back for my next truck. Thanks again to Ryan and Jeff for all your help!

Great assistance with 2 new vehicle purchases. Wyatt was the best made it all so smooth and stress free

Excellent service. It was a pleasure to work with Al.

I was dealt with promptly and courteously by Mike Haslam throughout. My vehicle was delayed in being released to me owing to a recall that was pending. Mike kept in touch at all times up to my being able to collect the vehicle yesterday. I would recommend Mike Haslam and Taylor’s as people who are straightforward, honest, and a pleasure to deal with.

I am very happy with the service that was provided to me by Tom Dundon and Matt Lakins. Tom took a lot of time to show me all the new features in the equinox. Matt was very understanding and took time to explain the financing part in detail. I will for sure tell my family and friends how good the service is at Taylor Auto Mall in Kingston. Very kind and friendly!

Easy car buying experience! Knowledgeable staff and sales professionals!Will highly recommend! Thank you Ryan and Matt...we will be back!

I previously had a difficult experience at a different dealership, with unreasonable delays, the car not being ready upon pick up etc and ultimately cancelled a car purchase. My experience at Taylor Auto mall was completely different - in a great way. Ann was a very responsive salesperson, was always quick to reply and answered all my questions and send all the info and docs for me to review in a timely way. Matt in finance was also great to deal with, has excellent communication I was always informed of what was going on in the process. Picking up the ... Read More

Full review text opened.

Google - Jun 6, 2024

I previously had a difficult experience at a different dealership, with unreasonable delays, the car not being ready upon pick up etc and ultimately cancelled a car purchase. My experience at Taylor Auto mall was completely different - in a great way. Ann was a very responsive salesperson, was always quick to reply and answered all my questions and send all the info and docs for me to review in a timely way. Matt in finance was also great to deal with, has excellent communication I was always informed of what was going on in the process. Picking up the car a few days later was super easy, and efficient all around. I'm very pleased with the quality of the car, and the entire experience of purchasing my car at this dealership. I had noticed on the carfax that my pre-owned car had been initially purchased, and always serviced for routine maintenance every time at Taylors too... while I live a few hours drive away unfortunately it would not be convenient for me to continue to service the car there. But with their easy efficient service I completely understand why they have loyal, ongoing relationships with their customers.

I recently had the pleasure of purchasing a car from Taylor AutoMall, and I couldn't be happier with my experience. From the moment I walked onto the lot, I was greeted by friendly and knowledgeable staff who were eager to help me find the perfect vehicle. The sales team at Taylor AutoMall took the time to understand my needs and preferences, and they guided me through the car-buying process with professionalism and patience. They answered all of my questions thoroughly and never pressured me into making a decision. The dealership had a wide selection of high-quality vehicles to choose ... Read More

Full review text opened.

Google - Jun 5, 2024

I recently had the pleasure of purchasing a car from Taylor AutoMall, and I couldn't be happier with my experience. From the moment I walked onto the lot, I was greeted by friendly and knowledgeable staff who were eager to help me find the perfect vehicle. The sales team at Taylor AutoMall took the time to understand my needs and preferences, and they guided me through the car-buying process with professionalism and patience. They answered all of my questions thoroughly and never pressured me into making a decision. The dealership had a wide selection of high-quality vehicles to choose from, and I was impressed by the variety of options available. The entire purchasing process was smooth and efficient, and I felt confident in my decision thanks to the transparency and honesty of the staff. I also want to commend the salesman Sean & finance department Jeff at Taylor AutoMall. They have been incredibly helpful and responsive in all questions along the path of purchasing my car!. I truly feel like I am part of the Taylor AutoMall family and I would highly recommend this dealership to anyone in the market for a new car. Thank you, Taylor AutoMall, for a fantastic car-buying experience!!

Was nice dealing with Greg Kendrick, very diligent and accurate on all steps when I purchased a car.

Very nice knowledgeable staff, don't feel any of the standard sales pressure. Presented the top recommendations as well as all available options.

Thanks Wyatt you made my shopping experience seamless, great service

Matt and Tom saved me from a situation I never thought I’d be in. Another dealership sold me a 2020 car with no air conditioning and refused to give me back my warranty and down payment. I went to Matt asking for help and he did not disappoint. After spending a couple hours with me, they managed to find me a vehicle that had everything I needed and within my budget. I’m now driving around in a car I’m very happy with. Thank you Matt and Tom for everything! You saved me from a very unfortunate situation and ... Read More

Full review text opened.

Google - May 30, 2024

Matt and Tom saved me from a situation I never thought I’d be in. Another dealership sold me a 2020 car with no air conditioning and refused to give me back my warranty and down payment. I went to Matt asking for help and he did not disappoint. After spending a couple hours with me, they managed to find me a vehicle that had everything I needed and within my budget. I’m now driving around in a car I’m very happy with. Thank you Matt and Tom for everything! You saved me from a very unfortunate situation and I’ll be sure to let everyone know just how awesome you guys are!

Great experience.

I found the staff at Taylor auto mall to be very friendly and professional. they answered all the questions I asked and provided me with more answers then I asked. we have bought from Taylor's in the past, and will do so in the future if needed. thanks again to Taylor's for great service.

Anne was amazing! So informative and helpful. I was in need of a car fast and they went above and beyond at Taylor Automall.

It was a painless journey for me when I had to search for a car in a short period of time

Greg Kendrick made the process of picking up my new GMC truck seamless. His assistance and attention to detail truly made the experience enjoyable and hassle-free.

My recent experience with Taylor Automall was above and beyond exceptional. Greg Kendrick was beyond patient and professional and went above and beyond the call of duty to help me find a vehicle. Thank you to everyone who helped me and I would 100% recommend purchasing your next vehicle at Taylor Automall!

We are extremely pleased with the sales department in particular Mike who made the purchase of our car a breeze.

I recently purchased a vehicle at Taylor AutoMall, I can honestly say that all the Dealerships I have been to in the past, I have never been treated so nice. There was absolutely no pressure to buy, Jan Parker-Warmington very professional and one of the nicest people I have ever met. I will and would highly recommend Taylor to my friends and family, and I will definitely buy from Taylor AutoMall again. Thanks to all the Staff there.

Great experience, from the beginning to picking up my vehicle. Very efficient and thorough answering my questions and making it a smooth process. Extremely happy with the service and of course my new ride.

AL WARREN IS THE VERY BEST. THIS IS NOT THE FIRST TIME I HAVE DEALT WITH HIM. AS REGARDS THE DEAL, TAYLOR'S WAS $1,500.00 BELOW THE NEAREST COMPETOR. THANK YOU FOR A PLEASANT EXPERIENCE.

Read at DealerRater

Very easy to deal with, Brendan was fantastic he made us a great deal had the truck delivered to our door. Super service great truck couldn't be happier. Will tell my friends and family

Very friendly staff with great customer service. Our Sales Representative Al Warren showed a genuine desire to ensure we were completely satisfied and the Financial Services Manager Jeff Wilson made the paperwork easy. We would highly recommend Taylor AutoMall.

Great experience. They get things done fast! Thanks so much for getting me into my new vehicle Ryan and Matt. 🙂

I had a great experience with my new Traxx Lease Al warren went above and beyond to provide excellent service through the whole process

I am very pleased with the service when I bought my new car! Mike and Jeff did everything to make it an easy and pleasant visit! Thanks to both of you!

Wyatt was great to work with, could not be happier with the truck and all the service at Taylor’s

Had a wonderful seamless experience trading in my vehicle and getting my new ride. Greg the sales rep was absolutely amazing right to setting up features on the vehicle and walking me thru all of them. Jeff facilitated the paperwork very quickly and was great to deal with. It has been many years since I've dealt with a dealership to obtain a vehicle and I won't hesitate to work with these guys again!

Ann and Matt were great to deal with and very quick to handle all of our requests.

I was extremely satisfied with Sean Burke. He went above and beyond to make I was getting the biggest bang for my buck. And that is extremely important with the cost of everything these days

Wonderful experience, helpful staff and great prices. Highly recommend!

Pricing was great, service was amazing. Overall a great place to buy a car, knowledgeable staff.

Only place my dad will buy a car. Jan is such a wonderful woman that has helped us buy multiple cars over the years. She helped me buy my first car and I am over the moon with it.

Booked an appointment 2 months prior to service & also called 1 week prior to ensure scheduled time period & that Manufacturer call back part was available & would be installed. After 2 hours of waiting I was informed that the part was given to another customer & that the one reserved for me was no longer available for installation. Did get my scheduled oil change done but will have to reschedule another appointment when their incompetent Parts Department orders me another replacement part. This dealership has the worst Parts & Service Team Departments who do not talk to one another nor support ... Read More

Full review text opened.

DealerRater - Apr 18, 2024

Booked an appointment 2 months prior to service & also called 1 week prior to ensure scheduled time period & that Manufacturer call back part was available & would be installed. After 2 hours of waiting I was informed that the part was given to another customer & that the one reserved for me was no longer available for installation. Did get my scheduled oil change done but will have to reschedule another appointment when their incompetent Parts Department orders me another replacement part. This dealership has the worst Parts & Service Team Departments who do not talk to one another nor support one another. Other than Manufacturer recall or mandatory recall servicing I shall never use this Dealership again for my vehicle. Had hoped that by buying a vehicle locally I would get respect & convenience, instead have to rebook appointments & spend hours waiting to get my SUV serviced & returned! It will be well worth the time & effort to buy elsewhere & get your vehicle at another Dealership!

Read at DealerRater

Service is excellent, my sales person Sean Burke is so knowledgeable and patient teaching me all about my new car, handled all the paperwork and details of the change from the old car. Matt Lakins was also a great help with the financial and warranty material. Love the clarity of the process and felt very comfortable there. A very positive and professional customer experience.

It was an absolute pleasure working with Mike Haslam. He was extremely diligent and attentive to answering all my questions. If you're interested in a vehicle I highly recommend reaching out to Mike H.!

I cant say thank you enough to Taylor Auto Mall, Ryan VanNess, sales Manager and Jeff, Financial Service manager. I purchased a brand new Trail Blazar from another Chev dealership but in Belleville. Not even 24 hours later the vehicle started to have many issues, some that were very big safety concerns. My vehicle had been in the shop every month up to 3x a month. 8 months of ongoing issues. multiple videos showing the issues, and pictures but was told they didnt see issues is what they told GM customer care. Which they personally seen the issues but some reason felt ... Read More

Full review text opened.

Google - Apr 14, 2024

I cant say thank you enough to Taylor Auto Mall, Ryan VanNess, sales Manager and Jeff, Financial Service manager. I purchased a brand new Trail Blazar from another Chev dealership but in Belleville. Not even 24 hours later the vehicle started to have many issues, some that were very big safety concerns. My vehicle had been in the shop every month up to 3x a month. 8 months of ongoing issues. multiple videos showing the issues, and pictures but was told they didnt see issues is what they told GM customer care. Which they personally seen the issues but some reason felt they needed to lie. I had Loaner vehicles that were not suited for the winter months, which caused me to lose money and hours at my job. I was ready to accept defeat and no longer trust for dealerships were becoming very slim. I was a die hard Mazda customer but knew I needed a change and a change I had regret. After speaking with GM customer care I was offered a managers rebate and was only good for their products. I took the chance and inquired about a vehicle. within an hour I was contacted by Ryan to discuss what was happening, For a solid two weeks we were back forth and he always made time to follow up and was very empathetic. For the first time in dealing with GM I was shocked management personally came and invested their time which the other dealership you couldn't even get time to speak with management. They had no interest. With their hard work, empathy, and understanding they were able to get me into a new 2024 Buick Envista which I get to pick up Monday. For the first time I felt weight off my shoulders, and to be honest I cried when I left because I felt like I was heard, that my problems were delt with in such a professional manner which I think other dealerships should take note of this. My father purchased his truck from them, and also had nothing but positive things to say, so for once in my life I listened to him and moving forward just might continue to listen. Ryan and staff, thank you so much for everything you have done. You made such an amazing impact. And I will most defiantly will brag about your dealership and it wont be the last vehicle we purchase from you guys!

Excellent service from start to finish.

Great crew at Taylor AutoMall! Tom is awesome, always a pleasure doing business with him!

Jan at Taylor Automall is such a lovely women to work with. I would recommend Taylor Automall to all my family and friends.

The personnel were very helpful and provided excellent service and support for the whole operation of exchanging and purchasing a used vehicle. I love my new truck.

Fantastic service, friendly and knowledgeable people. Would absolutely recommend!

Sales was smooth, only what I asked for, no after sales add on or sales pitches and spent considerable time setting up and showing my family all the functions of my vehicle. The dealership was willing to drive to my location over 100km away to acquire necessary materials and deliver my vehicle for service after sales. I have not seen this level of service at previous Chevrolet dealerships. Highly competitive if not better pricing than other dealers as well. Very pleased with the sales experience.

Tom Dundon was very helpful as usually, professional and we feel Tom care about customer. Certainly, one of the best sales consultant that we can trust. Matt Lakins was equally very helpful by keeping simple all transactions. We are extremely happy with all the attention we got on our buying process. Thanks you both!

Gotta say a high 5 to Sean - met him 10 years ago getting a new Sonic - got my mom a car and now bumped into him outside - having a great laugh - and drove off with a new Trax - not sure we will meet for my next new car (as he should be driving around in retirement by then!) but he got me my new wheels for the next while! Talk soon Sean! Thanks!

We purchased a 2024 Sierra 1500 3.0 Duramax and couldn't be happier. Not only did Al make the entire buying experience seamless and fun, we enjoyed an extremely professional and genuine caring experience. Highly recommend Taylor AutoMall.

I looked up 2019 c7 vette better price here search all over Ontario , Quebec I’m from Toronto. Went to Kingston they went out of there way and waited for us after there closing time just for us to viewing the car. Tom is a professional salesman we ever met in sales. He did not rush us we took time looking at the vette. He offered me a deal that I couldn’t refuse He also called me that Saturday is going to be snow fall so he made arrangements to be there on Sunday for us. Keep up the professional ... Read More

Full review text opened.

Google - Mar 22, 2024

I looked up 2019 c7 vette better price here search all over Ontario , Quebec I’m from Toronto. Went to Kingston they went out of there way and waited for us after there closing time just for us to viewing the car. Tom is a professional salesman we ever met in sales. He did not rush us we took time looking at the vette. He offered me a deal that I couldn’t refuse He also called me that Saturday is going to be snow fall so he made arrangements to be there on Sunday for us. Keep up the professional work. 🫡 I strongly recommend to see Tom for your next car or truck and see it for your self. Class A dealer ship.

Ann was amazing from start to finish ! She made me feel comfortable and confident in my choice to buy with her, the whole process of choosing a vehicle, getting finances set up and leaving with my car was a breeze and I look forward to a purchase with her again in the future ! Highly recommend her to anyone looking to buy and have a great experience doing so !

Excellent work by everyone involved.

Offer a great shuttle service when dropping off vehicle for servicing. Thanks

The sales rep Tom was friendly, knowledgeable and professional. Overall an excellent experience.

I had a very great experience at Taylor automall Jan Parker and Matt in finance worked for me ,there was no pressure . I love my 2024 Trail Blazer. The best place to shop for a vehicle is Taylor auto mall Kingston ontario.

Taylor AutoMall has treated me very well over the past three years. Matt in sales is excellent and shoots straight, he made my two vehicle purchases very easy and comforting. Rob in service is extremely caring and down to Earth, despite some GM manufacturing related issues with my truck seperate from Taylor he made the whole process bearable and made it right with me. He remembers a lot about individual customers which is quite welcome. Scott in service is also awesome and made sure to grab every detail from me regarding any issues I had. The shop foreman also was ... Read More

Full review text opened.

Google - Mar 5, 2024

Taylor AutoMall has treated me very well over the past three years. Matt in sales is excellent and shoots straight, he made my two vehicle purchases very easy and comforting. Rob in service is extremely caring and down to Earth, despite some GM manufacturing related issues with my truck seperate from Taylor he made the whole process bearable and made it right with me. He remembers a lot about individual customers which is quite welcome. Scott in service is also awesome and made sure to grab every detail from me regarding any issues I had. The shop foreman also was a major help in the past few years. Overall Taylors has been excellent for me and I would recommend them to anyone.

In August of 2023 I went in to purchase my first ever Cadillac! Carlos was very personable and knowledgeable as we built my new car together. I was looking forward to an anticipated delivery date of 3 months when the GM strike hit and all was shut down. Six and a half months later my new car arrived. Subsequently there were some contractual aggravations with my trade value caused by the "GM delay and downward market trend". Through enhanced communications most issues were resolved and I drove MY new XT4 away. Thank you to Brendan at Taylors for trying to ... Read More

Full review text opened.

Google - Mar 1, 2024

In August of 2023 I went in to purchase my first ever Cadillac! Carlos was very personable and knowledgeable as we built my new car together. I was looking forward to an anticipated delivery date of 3 months when the GM strike hit and all was shut down. Six and a half months later my new car arrived. Subsequently there were some contractual aggravations with my trade value caused by the "GM delay and downward market trend". Through enhanced communications most issues were resolved and I drove MY new XT4 away. Thank you to Brendan at Taylors for trying to make things right. I am hopeful that my confidence in the Sales & Service Teams will be restored in the future.

This is the second car I have purchased fron Taylor Auto Mall. They have been very consistent in their always helpful approach of dealing with customers.

Read at DealerRater

Great experience. Tom Dundon was excellent in helping me with everything I needed. Matt Lakins in financing was amazing as well. Highly recommend buying a vehicle from this dealership!

Great customer service! Tom and Matt were great with any question I had and made the process so easy!

Very good car buying experience. yin w My English is not good, so the communication is not smooth, but Tom is very patient to introduce me the performance of the vehicle and demonstrate the use of the vehicle. Thank you very much!

My buying experience was great.....no complaints at all👍

Jan was wonderful and took the time to find a car that fit my needs and budget! Great experience!

Great experience!

I just purchased a C6 corvette it’s amazing!! On top of that the service Greg and Jeff gave me was very quick and friendly. I highly recommend Taylor Automall for a good deal and great service!

I was treated very well.

Jennifer and Travis where awesome.Very professional. They were very helpful and made buying our new vehicle easy thank you.

The gentlemen Rayam was very friendly and helpful

Greg, Matt and Jeff who I dealt with at Taylor AutoMall when I purchased my car were all very helpful. I am very happy with my new car.

Just got an amazing deal on a Tahoe, Jenn and Travis were great people that worked with me to get me what I wanted. They made it so easy for me. I would definitely recommend Taylor AutoMall to anyone looking. Thanks Jennifer and Travis. You guys are awsome!

Lovely experience buying our car. Highly recommend the team at Taylor AutoMall. The were friendly and considerate and answered all our many many questions.