Rob Henderson kept me aware in a timely and friendly fashion as to the problem and cost involved in repairing my car. I was very happy with the service overall.
I had been looking for about 4 years for a newer vehicle and thought I had found the one on Taylor’s precertified lot .I had made arrangements with the salesman Mike to take it for a drive the following Monday .We arrived and took it for a ride and decided it wasn’t the one but Mike was driving a Denali truck and we liked it around the same cost we took it out and loved it . Mike worked the numbers no hassle I agreed and I’m now driving a gem of a vehicle thank you Mr Haslam your ...
The appointment was for 830 but had to wait around till 845 till they would even take my keys. Pretty discombabulated first thing in morning, but found out from Chris they had internet issues that really slowed the service bay. Finally they made me line up behind a truck he was going to move, NO KEY. So he took my keys and I left from there. Chris kept me well informed with a few phone calls with the work that needed done beside oil change. The work got done, and was pretty much the same time Chris had given me it would ...
Overall Great experience at Taylor AutoMall. My car had a gas leak that was covered by a special recall warranty. They were completely open and honest about costs that I could have to pay out of pocket if it wasn't parts covered in the special warranty causing the leak. It was parts that were covered, but my gas lines are rusting so I was informed that I may have to pay close to 1000 dollars to replace the lines if they broke during the fix due to the rusting. In the end there was no charge to me, taking it ...
Everything my experience dealing there was great the vehicle was detailed extremely well it was ready to go when i was told it would be everyone was friendly happy and performed their jobs very well I would definitely recommend your dealership Dan thank you 🙏 I got the perfect truck for me
This for the most part was a positive experience! I had an exceptional purchase with 4 Toyo Tires ! Took a few hours longer than expected but it was a Very Busy Friday and Staff did their Best ! Rob in service was Great 👍 and after New tires were on and alignment done, I called back to tell him my 2018 High Country rode like a NEW Truck! Well Done Gang it was worth the wait ! Why I waited I was treated to water and a copy of the Whig! Thank you and I would recommend Taylor’s Service Department! No Surprise’s ! Cheers ...
Went to get an annual service check on my vehicle. Jim introduced himself and kept me updated. Very quick turn around and great service.
I have been dealing with Greg Kendrick and his colleagues at Taylor's Auto Mall almost a decade and the service I have recieved and continue to receive is beyond reproach. As recent as this past week when their service came to my place, picked up the vehicle, did an oil change and returned the vehicle. Now that is what I call looking after a customer ! Would highly recommend Greg and Taylor's Auto Mall.
We are extremely happy with the purchase of our new vehicle from Taylor Auto Mall. Starting from the beginning of looking for a vehicle to the pick up date, the sale and service was very personal and professional. We continuously received phone calls every week updating us on the progress of our vehicle that was in transit. As soon as our vehicle arrived on site they arranged the soonest pick up possible. Everything went as smooth as possible and they even contacted us after to ensure we were happy with our purchase! I would def recommend Taylor Auto Mall for ...
Excellent service, efficient, friendly.
Quick service , friendly staff. Well the staff that helped me out.
Just a shout out to Chris in the service department, thanks for the help on the tire sensor issue. We will be back for that new Sierra EV when they arrive from the first place we bought a car, Taylor.
A special thanks to Jim from customer service . We could not have received better service for a mirror issue on our truck. Jim provided a fast diagnosis and immediate fix. Thanks again Jim for your great service.
Friendly and courteous staff
Great Experience with Taylor AutoMall - Dealt with Tom and we was knowledgeable and kept me updated with every step with my Corvette. Highly recommend to deal with Tom. 5 stars! Thanks again Tom!
Great service and super happy with new vehicle. Thanks Mike!
Chris was really lovely and sweet despite it seeming to be a busy/stressful day there when I got my oil change done. I tend to get anxious in car dealership/garage types of spaces and as a new driver I was especially nervous about it, but he was so kind throughout which helped my anxieties a lot!! 🙂 thank you!
Love the Direct2U door to door service. Customer service representatives are very helpful in tracking my vehicle's needs.
The door latch on my Trax wasnt connecting properly, leaving the door loose and making it difficult to lock the doors. I just stopped into Taylors, expecting to have to make an appointment for service, but Jim took a look, and within 5 minutes, had the situation fixed with no charge, and me back on the road, feeling a LOT more secure! Great service, thanks Jim!
Purchasing a car with Taylor AutoMall was a great experience. I called inquiring about a certain car which was not available at the time but was held for me when they knew one was coming in. Brendan, Trenton, and Jan were excellent to deal with. Wonderful customer service.. so much so that my partner brought his Mother in to purchase a car as well! Will absolutely deal with Taylor's again!
Several months ago I had a small issue with my 2019 Chevy Equinox. I had contacted two dealers in the surrounding area and was told that they were booked up and could not help at this time. I called Taylor, I was going out that way. I got a voice mail response. I hung up and moments later they called and said drop in we will fix you up. Which they did. Several more months go by and I decide I need to trade in my wonferful Equinox for a pickup truck. I dropped in and met Donna Tregunna. She is ...
Can't say enough good things about my experience with Taylor Auto Mall. I found myself in a position unexpectedly to need a new vehicle at the worst time with low inventory and shortages. There was nothing in my area and most dealers weren't as helpful. Matt Lakins in sales from the first phone call spent two hours on the phone with me. He was able to find the vehicle I wanted and had outstanding communication until my vehicle arrived. He got me my vehicle within a week, spent an hour with us upon pick up to make sure ...
Excellent service, knowledgeable staff, courteous and friendly!
Fantastic and quick service. My tuck was in and out in less than an hour and the booking was very efficient.
Thank you very much for the service. After some inconvenience with some warranty limitations about oil change from GM motor, they solved the problem very quickly. It was much appreciated
treat you well.
Professional friendly service
Pickup and return Of vehicle
Good knowledgeable salesperson, worth the stop.
Excellent customer service
Great job fixing my vehicle guys !! Thanks !!
Organized and great service
My experience was very professional and they were a coma dating to my schedule and very informative to the truck features. I would highly suggest other people to purchase through them. You won’t be disappointed. Thanks again Tim
Always a pleasure dealing with Travis and the team. Our family has purchased our last 4 vehicles at Taylor and our expectations are exceeded every time.
Friendly staff, great service and 2 free oil changes within a year after purchase! Thanks Taylor Auto Mall.
Never bought a NEW vehicle before but just bought a silverado 1500 from them last week. Im not brand loyal so i shopped around but ended up at Taylor automall. Greg was very helpful and knowledgeable with any questions i had. In the finance office they werent pushy on selling any extras and warranties just gave me the options on what it was and how it would effect the cost if i said "yes" great if i said "no" thats was the end of it no unnecessary sales pitches. No experience with the service side yet so ...
Great service, friendly staff, always go over and above to accommodate our needs.
Extremely happy with our new toy! Sean Burke has been very attentive and is so knowledgeable. He kept us in the loop and updated with any changes. Not like the old days when you could walk in and try one on for size. I would also like to mention it is not the dealerships fault that the chips are not available right now and that we will need to return to have them installed. We also received awesome trade in value for our two previous trucks! Thank you Taylor Auto Mall and Thanks to Sean for making it happen!
Super friendly staff . Service writer was very good .
Very positive experience! Very friendly staff and sales team! Will definitely return to conduct business in the future. Thanks everyone!
I have nothing but amazing things to say about Scot Whaley and the team he leads in the mechanics department! He always goes out of his way to answer any concerns I have about by vehicle in an honest and truthful manner. Rare to come by these days. I’m going to be a Taylor Automall customer for as long as I live! So happy I purchased my Chevy Malibu here 5 years ago!
I bought a used 2018 "non GM" vehicle from Taylor in Aug 2021. Unfortunately, I found out the vehicle was plagued with serious mechanical issues. I was worried that I might get a runaround from Taylor on these issues but it was the complete opposite. Not only did Taylor willingly take care of the issues, but because I had just bought the vehicle from them with these issues they covered the cost. It took a long time to resolve these problems, mainly waiting for parts, but throughout the process I felt confident they were taking care of it. A huge ...
Big thanks to Jim and the staff. Had engine overheating and made it to Taylor Automall where they got me in at closing time and replaced a hose clamp to get me on my way. Will definitely be my go to GMC dealer now!
A big Thanks goes out to Matt Lakin for all of his expertise help with the purchase of our new Escalade and the trade of our 2019 Denali! This is the second vehicle we have purchased at Taylors! We trusted Matt so much on this deal we bought our New Escalade sight unseen! We will defiantly be looking for Matt for our next purchase! Thanks again to Matt and the team at Taylors!
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