Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

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We had an appointment to drop a truck to repair a GM recall. We dropped the truck off at 8. We said if you have time change the oil and rotate the tires. At 1pm we called to see if the truck was ready. Could not get an answer in service the lovey girl in reception went back and told us they were all on lunch. At 3 called back and was told the truck was close to needing brakes and the brake booster needs to be changed. And they didn't have time to do any of it today. It went ... Read More

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DealerRater - Dec 13, 2024

We had an appointment to drop a truck to repair a GM recall. We dropped the truck off at 8. We said if you have time change the oil and rotate the tires. At 1pm we called to see if the truck was ready. Could not get an answer in service the lovey girl in reception went back and told us they were all on lunch. At 3 called back and was told the truck was close to needing brakes and the brake booster needs to be changed. And they didn't have time to do any of it today. It went in to get the brake booster replaced that was the recall. The truck had to stay there another day. When we picked it up, they charged to rotate the tires which never happened. They did take that charge off after we said they didn't do it. This is a work truck, and we had an appointment we thought. But we were told because it was a drop off there was no appointment. Just very disappointed and this is not the first time at this dealer ship.

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At Taylor AutoMall you can be certain to obtain a continuous High Quality Service at all levels of the Company.

The person that I dealt with explained everything in detail and my wife and I left the dealership with all our questions answered. But the sales person seemed to now that I would have more questions and he impressed on us that any difficulty or question we would have, just call him and set up an appointment to show us the how to that we would ask. He knew the product extremely well and what had to be done to make all the connections that would work for us.

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After spending +$500 in labor to have my break pads and rotors replaced, and driving my family around for several weeks, I come to realize they forgot the bolts on one of the calipers. Complete incompetence! Not even an apology! Horrible customer service, and even worse "certified" repair service. I will never return, and I urge everyone else to think twice before trusting them with their vehicle. Your safety deserves better!

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Fantastic service experience! Easy and very quick getting my vehicle back to me and fixed

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Worst experience I have ever had with a Chevrolet dealership. I am from the maritimes and working (tourist) here in Kingston area. I am driving a 2024 SUV. Never realized how incompetent people can be. These types of people would not be able to keep a job on PEI. Spent all day telling me what they could not do for me…not what they could do to fix my problem. Took my vehicle else where, so pleased with the service I received. Thanks!

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I had a fantastic experience at Taylor Auto Mall. I live over two hours away and they made it very easy to make a deal. Mike Haslam made sure everything went flawless, and took care of me very well. I will say you can 100% deal with confidence here. Love my new to me Centennial Silverado!

I recently leased a 24 Silverado from Ryan and I couldn’t be more happy. Great truck so far and the customer service we have received is second to none! They accommodated us every way they possibly could and ensured I had my truck the day I needed it even though it was last minute. Will definitely be back for my next truck. Thanks again to Ryan and Jeff for all your help!

Great assistance with 2 new vehicle purchases. Wyatt was the best made it all so smooth and stress free